It was the question to which, in their heart of hearts, even the president’s most loyal acolytes must have known the answer: “Obamacare launches soon. Will it be ready?”
As we have learned this week, it wasn’t ready — and it was never going to be. “If ever there was a website launch that was ‘too big to fail,’” Ars Technica’s Sean Gallagher noted, “this was it. So, of course, it did.”
Instead, the Obama administration insisted that all was well. Among the most bullish of the law’s apologists was Gary Cohen, head of the federal government’s Center for Consumer Information and Insurance Oversight and the man tasked with the exchanges’ implementation. “Ten months from today, people will be signing up for health insurance,” Cohen promised in December of 2012, and thereafter he steadfastly refused to let reality intrude upon his fantasy. In January, Cohen assured the progressive advocacy group Families USA, “Yes, we will be ready.” In March, he upped the ante, establishing that he was “absolutely confident that every state will have an exchange that will be functioning and ready” by October 1. It was Cohen’s assurances that led President Obama to tell journalists in April that he had a “great team in place,” and that it was “pushing very hard to make sure that we’re hitting all the deadlines and the benchmarks.”
In the same month, the Health and Human Services secretary, Kathleen Sebelius, confirmed to Congress that the government was “determined and on track to meet the October 1 deadline.” The passage of time only inflated Sebelius’s belief in her timetable, prompting her to promise a subsequent congressional panel that that she was “very confident that we will be successful . . . having marketplaces in every state around the country starting October 1.” The mood was apparently universal: In August, the Charlotte Observer quoted Marilyn Tavenner, an administrator at the federal Centers for Medicare and Medicaid Services, reiterating that “online enrollment tools will be ready October 1.” She did not say that some would be working; she did not say that experiences would be wildly various; she did not say that systems would be operating on life support.
As the deadline approached, the administration continued to make promises it must have known were not true, even as experts warned of impending chaos. “We’ll be open for business October 1,” an official nonchalantly told reporters at the Eisenhower Executive Office Building in September, prompting the Huffington Post to observe, more in hope than certainty perhaps, that “the Obama administration has never wavered from its insistence that the health insurance exchanges would be operational on Oct. 1.” So taken up in the rhetoric was Mother Jones’s Erika Eichelberg that she went to so far as to question the entire premise of critics’ skepticism, telling her readers in July that the task of getting the exchanges ready was “no big thing.” “The insurance exchange roll-out,” Eichelberg wrote, pushing back against Fox News’s suggestion that the system wasn’t ready,
has been portrayed as a gargantuan task, requiring the Department of Health and Human Services to coordinate 50 separate exchanges, and craft an entirely new online marketplace. But the administration insists the infrastructure for signing all these people up already exists.
This is precisely the sort of magical thinking that pushed other progressives mindlessly to repeat the president’s peculiar claim that, because only 15 percent of people would be eligible to use the exchanges, the undertaking was not a serious one. In a piece titled “Why Obamacare Implementation Isn’t Actually A Disaster,” ThinkProgress happily quoted the president’s pronouncement that “all the implementation issues that are coming up are implementation issues related to that small group of people: 10 to 15 percent of Americans.”
That “small group,” as the president went on to admit, is “still 30 million Americans” — equivalent to the population of Malaysia. Thirty million, it seems, is a number that can be big or small depending on the needs of the speaker. When the president is trying desperately to justify his health-care overhaul, 30 million people — all of whom do not have health insurance but apparently want it — is such a vast and unconscionable number that the entire nation and its constitutional norms need to be upended to address it. But when he’s trying to push back against fears that his health-care overhaul won’t work, 30 million is just a “small group of people” and reform should therefore be a doddle.
The conceit that there couldn’t possibly be any substantive problems with the enterprise has led in recent days to the emergence of a new meme: Obamacare’s exchanges are not seriously flawed, they are just “glitchy.” One wonders in what world those who disseminate this view live. Asked by CBS to comment on the mess that is the Healthcare.gov website, Luke Chung, a database programmer and professed Obama supporter, admitted that “it wasn’t designed well, it wasn’t implemented well, and it looks like nobody tested it.” Chung confirmed that this had nothing to do with demand or to first-day bugs. “It’s not even close,” he suggested. “It’s not even ready for beta testing for my book. I would be ashamed and embarrassed if my organization delivered something like that.” A similarly brutal piece, from Reuters, features a web-design expert explaining that the site is a structural mess, designed so badly that the data flow between the user and the server looks “as if the system was attacking itself.”
Back in June, when it was easy to write glib and zeitgeisty pieces about the project without fear that it would be imminently tested, The Atlantic’s Alex Howard wrote a glib and zeitgeisty piece about the hip team that was working on the exchanges. In it, he quoted Bryan Sivak, Health and Human Services’ chief technology officer. “The work that they’re doing is amazing,” Sivak says, “like how they organize their sprints and code. It’s incredible what can happen when you give a team of talented developers and managers and let them go.”
There are few sentences that better sum up the progressive worldview than that one, echoing as it does the Wilsonian conviction that if one can just find the “few who are wise” and trust them to “open for the public a bureau of skilled, economical administration,” government will finally work efficiently and fairly. As the results have shown once again, this is a worldview that is not to be trusted. Indeed, thus far at least, Max Baucus’s famous warning that the law was destined to be a “trainwreck” is looking remarkably prescient. Under pressure from critics, Baucus tried to wipe his words from the record. Would that America could do the same with the turbulent, worthless, ugly little law that he wrote in the first place.
— Charles C. W. Cooke is a staff writer at National Review.