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Why the 9/11 Museum Failed
The National September 11 Memorial Museum should have kept the memorial and skipped the museum.


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The National September 11 Memorial Museum is located just off the footprints of the original Twin Towers, which have been turned into a beautiful, simple, and intensely emotional experience. The memorial consists of two giant waterfalls that outline the structure of the towers. The water drops from street level and vanishes into the holes left by what were once the tallest buildings in New York. You can’t see the bottom. The marble railing surrounding the waterfalls is engraved with names of the victims of the terror attacks of September 11, 2001.

On the memorial grounds stands a glass building​, into which tourists are encouraged to look. Inside are two original steel beams from one of the towers, embedded in the ground. Those steel beams radiate a stark reminder that more than 2,700 people were murdered on that spot, on a single late-summer morning, by Muslim terrorists from Egypt, Lebanon, and Saudi Arabia.

Beneath that glass box is the 9/11 Memorial Museum itself, which has become a hot potato for pundits and politicians since it opened last week

It may not have been possible, under any circumstances, to build a museum Americans would consider sufficiently respectful to the victims and their families. In the event, critics have singled out the museum’s gift shop as an insult to the memories of the dead. Brooklyn state senator Marty Golden has said, “I honestly don’t think it’s appropriate—selling scarves to commercialize the deaths of 3,000 people.”

Assemblywoman Nicole Malliotakis, who represents Staten Island and parts of Brooklyn, has called some of the items for sale, such as the Pandora charm bracelets, “insensitive.” And Representative Michael Grimm, who was a 9/11 first responder and lost a loved one in the tragedy, stated that he doesn’t care for the gift shop “selling trinkets,” adding that the museum should be concerned with “preserving the dignity” of the victims.

I visited the museum this past Friday to see if all of the anger was deserved. After passing through the real legacy of 9/11, a heavy security screening, I came to the two beams, but as security guards hustled me along and tourists idled at the top of the escalators, they didn’t have the same effect they’d had when I had viewed them in the past. They just looked like beams. The museum, built into the foundation of the original World Trade Center, is architecturally beautiful. The huge ceilings and dark wood floors give it a relaxed yet somber feel. The space almost forces the visitor to be contemplative, with readings of victims’ names running throughout the main atrium and plenty of benches on which to rest.

The two most important rooms are in the heart of the museum. The first is completely dedicated to the victims’ lives. Their pictures cover the four walls from top to bottom and tablets along the walls allow visitors to look up names and short bios. At the center of this room is a smaller room lined with benches and a transparent glass floor that allows the visitor to see the original ground beneath. The room is kept dark and the names of the victims are read aloud one by one and projected onto the wall, along with pictures and a few sentences about the victim. I almost tripped over two bored-looking tween girls sprawled on the floor, huddled around an electric socket to charge their iPhones while the images of the dead towered over them.

The second room is an extended timeline of September 11. A sign hangs outside of the room warning that the exhibit may be disturbing to some visitors. The walls are covered by dozens of projections of the planes crashing into the towers and the towers falling. As BuzzFeed’s Steve Kandell, whose sister perished on September 11th, said in a recent article:

I can feel the sweat that went into making this not seem tacky, of wanting to show respect, but also wanting to show every last bit of carnage and visceral whomp to justify the $24 price of admission — vulgarity of the noblest intentions.

I felt the same way as I walked through this exhibit. Every terrible detail of that day is represented. There are handsets that visitors can listen to of answering-machine messages that passengers of Flight 93 left for loved ones. There is video surveillance footage of the hijackers going through security. There are pictures of people jumping from the buildings as they burned. A teenage boy, with a great, dramatic sigh of boredom, lay down on a bench across from the pictures of the people leaping from the burning buildings.


9/11 Memorial & Museum
Set in the bedrock where the foundations of the World Trade Center towers were built, the new National September 11 Memorial & Museum uses monumental and personal artifacts to tell the story of the attack and its aftermath. Here’s a look and what visitors will see.
The museum’s designers took care to not let the exhibits overwhelm visitors with painful memories. Though details of the day's suffering are not avoided — one section covers those victims who jumped from the burning towers — they are presented in a way that visitors can explore at their own pace.
The museum features an art installation by Spencer Finch composed of 2,983 invidual watercolor drawings, representing each of the souls lost on that day. The various shades of blue represent the color of sky on that day. The quote is from Inferno, where Virgil served as Dante's guide through Hell.
The museum opens to the public on May 21.
The museum’s atrium features seven-story sections of steel support beams known as the “Tridents,” which were part of the Gothic arches at the base of the North Tower.
An exhibit on the construction of the World Trade Center towers.
Twisted steel from the 97th and 98th floors of the north tower.
Girders from floors 96 through 99 of the North Tower.
A section of exterior column mangled by the impact of Flight 11 when it struck the North Tower.
The radio tower that once sat atop 1WTC.
Wreckage from one of the planes that struck the Twin Towers.
An early section of the exhibit features numerous audio-visual displays illuminating the events of the day.
A gallery of victims of the 9/11 attack.
Remains of a fire engine destroyed when the second tower collapsed.
Another view of the fire engine.
An ambulance heavily damaged when the towers fell.
A storefront that was located near the WTC complex is preserved, the dust and debris from the tower collapses still visible on the clothing.
A salvaged bicycle rack that was located on the edge of the WTC site.
The base of one of the Tridents.
A section of the Vesey Street staircase dubbed the “Survivor Stairs,” used by workers at the World Trade Center to escape the attacks.
The elevator motor from the North Tower. The motor’s cables were severed when Flight 11 struck the tower.
The bullhorn President George W. Bush used to rally the nation from the ruins at Ground Zero.
A section of floor from one of the towers.
A laptop owned by WTC bombing plotter Ramzi Yousef. The FBI used the information on this laptop to help tie al Qaeda to the 9/11 attacks.
The helmet worn by NYFD fireman Christian Waugh, who was one of the men who carried the body of Father Mychal Judge from Ground Zero.
Glasses found at Ground Zero.
A recovery mask used by a burn victim.
An American flag recovered at the site, and a photograph of the famous flag-raising at Ground Zero.
Updated: May. 15, 2014

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