Tyler Cowen points to an interesting article on how entrepreneurs think, and quotes the following passage:
That is not to say entrepreneurs don’t have goals, only that those goals are broad and — like luggage — may shift during flight. Rather than meticulously segment customers according to potential return, they itch to get to market as quickly and cheaply as possible, a principle Sarasvathy calls affordable loss. Repeatedly, the entrepreneurs in her study expressed impatience with anything that smacked of extensive planning, particularly traditional market research. (Inc.’s own research backs this up. One survey of Inc. 500 CEOs found that 60 percent had not written business plans before launching their companies. Just 12 percent had done market research.)
. . . Sarasvathy explains that entrepreneurs’ aversion to market research is symptomatic of a larger lesson they have learned: They do not believe in prediction of any kind. “If you give them data that has to do with the future, they just dismiss it,” she says. “They don’t believe the future is predictable … or they don’t want to be in a space that is very predictable.”
While I have some quibbles — for example, many failed entrepreneurs share this frame of mind, and there are other characteristics joined with this one that tend to characterize successful entrepreneurs — the gestalt of this is, in my experience as a technology entrepreneur, exactly right.
At root, what’s so fascinating to me here is the distinction between risk and uncertainty. By “uncertainty,” I mean non-quantifiable lack of predictability. For example, we could roughly say that there is a 50 percent risk of getting heads if I flip this quarter, but that the probability that Egypt will experience a military coup this month is uncertain — somebody might venture to place odds on it, but it is not reliably quantifiable in the same sense.
I think that this distinction points to a fundamental cleavage in worldviews in economics that turns on the role of the entrepreneur. This meaning of the term uncertainty is, in fact, often referred to as “Knightian” uncertainty, after the great early 20th century American economist Frank Knight, who used it to try to explain the role of the entrepreneur.
Entrepreneurs choose to operate in sectors in which uncertainty dominates. This is inherent to what entrepreneurship is. The kind of predictive tools that work well for the U.S. aluminum market don’t work very well when you’re inventing the Software-as-a-Service business model. What works better is trial and error learning or, more formally, experimentation. As an entrepreneur, you throw yourself into an evolutionary competition, and use whatever resources you have to succeed. You don’t believe that you (or anybody else) can predict the multi-step game in advance.
There is a heterodox tradition of economists who focus on the centrality of these issues for the long-run growth of the economy. Frank Knight, Joseph Schumpeter, F.A. Hayek, Vernon Smith, and Douglas North are obvious examples. This focus leads to an emphasis on uncertainty, experimentation, and evolution, and stands in contrast to the currently-dominant paradigm within university economics departments of risk, quantification, and equilibrium.
I believe that entrepreneurship, broadly defined, is central to economic growth, and that determining public policy using economic models that inherently under-emphasize this is a very bad idea. Professional economists, in my view, have a class interest in obscuring this. One that is as powerful as the class interest of entrepreneurs in conflating luck and skill.
You're ignoring the entire non-heterodox literature on this very issue that has driven the careers of numerous mainstream economists; stretching back something like two decades (see Gilboa and Schmeidler (1989), L Epstein 1989, 1991, and 1994, J Miao 2004; just to name few)
Reply to this commentLinkReport AbuseOn this topic let me recommend the work of Amar Bhide.
The importance of this sort of thing is slowly managing to drill through even the thickest dull skulls in academic economics.
Reply to this commentLinkReport AbuseEntrepreneurialism is tight-rope walking in the fog. It's dangerous, it's thrilling, and there may or may not be glory on the other side. But no matter the outcome, 70% of people are watching to see you fall. 29% have a list of safety regulations "somebody out to impose". And 1% are running to the hardware store to buy some rope because MAN, THAT LOOKS FUN, BET I COULD GET RICH TOO!
It seems as though you have indirectly touched on why our friends who spend their lives in government just flat-out do not understand the business community. Every single person I ever knew well in the government was averse, genetically almost, to uncertainty. And so they plan and the plan, and they talk and they talk, then they plan and the plan some more. Somehow, if we just keep planning, all those scary unknowns will become knowns. The truly entrepreneurial ones are driven out because by-definition entrepreneurs ignore bureaucracy. They go around it, they mock it. It just slows them down. As a result, bureaucrats HATE entrepreneurs. In government that behavior eventually catches up with you, and the true entrepreneurs either get beaten down by the system or they leave.
The company I worked for started to shift as the balance between non-government employees and retired military/civilian shifted to the statist culture. What was once an entrepreneurial culture from the bottom-up, transformed in a year or two into a "plan every last detail micromanage every opportunity list every possible outcome and customer" type of business. Many left.
I saw what can happen when you kill an entrepreneurial culture. In fact, my old company used to talk about it. They would say, "how do we transform without losing the entrepreneurial culture?" If you have to ask that, you've already lost it (Mr. President).
I can see it happening when Obama and our permanent government does this to America. "Come to the Government for money. Come to the Government for protection. Come to the Government for direction." And so, GE is at $20, less than 1/2 of the Jack Welsh era. Lightbulbs that should have gone the way of the dodo bird get propped up by regulation. GM still makes lousy cars that break down a lot. But the taxpayers are funding it, and their venture capital goes into a $40,000 car that doesn't perform as advertised, nobody wants, and requires a $7,500 subsidy from Obama.
Like anywhere else in nature, there is a spectrum of entrepreneurs. There are the wildly out-there shoot for the moon entrepreneurs. And, there are the more circumspect, but still accepting of the unknown, entrepreneurs. They both eschew a lot of detailed planning. And, to the extent they do plan, it is because they want to get money from the bank, not because they think they need the plan.
But don't get entrepreneurialism confused with recklessness, and don't be fooled by Government employees who talk about Innovation and Entrepreneurialism. The first will get you killed, and the second is flat-out lying to you. In Government, it exists only as window dressing.
Reply to this commentLinkReport AbuseIt is an interesting assertion that entrepreneurs conduct limited market research. I suppose this depends, as a former president would say, on what is meant by "market research."
Reply to this commentLinkReport AbuseThe ability to "know the customer" is a burgeoning field across companies and industries. Larger companies spend millions in this area, and smaller companies often seek access to this information as well. However, the terms may have changed. What used to be called "market research" can often go by a different name. See this article at WSJ for one of the many ways large and small companies seek to know who the customer truly is and what he does:
External Link
Note, it is often intrusive and secret. The reason, maybe, they don't do research is that hiring an MR firm is expensive. Embedding code without a users knowledge is cheap.
Additionally, market research requires a knowledgeable consumer. If you want to ask people about blue jeans, you will get reasonable opinions from consumers. Alternatively, if you want to ask people about an unknown product, you may get some idea about preferences, but hardly knowledgeable opinion.
That is not to say that entrepreneurs don't have a perspective from effective managers, but there may be rational reasons for the differences rather than simply inherent mindsets.
"entrepreneurship, broadly defined"
The problem with the article cited is that it clearly references entrepreneur in the vulgar sense of "small businessperson," somebody starting a reasonably standard business mostly with family money that will eventually employ a limited number of workers.
It does not apply to venture entrepreneurs, those breaking new ground with new technologies needing serious financing and potentially employing hundreds or thousands.
Reply to this commentLinkReport AbuseAs high tech entrepreneur, I find that even my potential customers do not know of their need for my new products and I have seen this over and over again. I have also been told by some of the leading scientists at govt labs that what I want to do will not work or will not sell. Their negativity is not based on science but simply on their lack of understanding of the market needs.
The average non-entrepreneur simply does not have the mindset to see the advantage of a new technology even if it is explained to him. Often, they only begin to see the advantages only after some "expert" has pointed them out.
Consequently, I see market research as only a tool to convince potential investors and not a tool to convince myself.
DBO
Reply to this commentLinkReport AbuseThe frustration for me is the fact that investor groups, VC's and so-called Angel investors, are not really entrepreneurial at all. They are the ones that demand the expensive, time consuming, and essentially worthless market analysis that most entrepreneurs cannot provide. So it's really the investor class that needs to hear this argument.
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