No matter what problems Obamacare’s federal health-care exchange had, supporters have touted the relative success some state exchanges such as Covered California have had.
But now, people who’ve been able to sign up for health-care coverage on Covered California are discovering just how it works. The Los Angeles Times reports:
After overcoming website glitches and long waits to get Obamacare, some patients are now running into frustrating new roadblocks at the doctor’s office.
A month into the most sweeping changes to healthcare in half a century, people are having trouble finding doctors at all, getting faulty information on which ones are covered and receiving little help from insurers swamped by new business.
Experts have warned for months that the logjam was inevitable. But the extent of the problems is taking by surprise many patients — and even doctors — as frustrations mount.
Some patients plaintively say this isn’t what they were promised:
Aliso Viejo resident Danielle Nelson said Anthem Blue Cross promised half a dozen times that her oncologists would be covered under her new policy. She was diagnosed last year with non-Hodgkin’s lymphoma and discovered a suspicious lump near her jaw in early January.
But when she went to her oncologist’s office, she promptly encountered a bright orange sign saying that Covered California plans are not accepted.
“I’m a complete fan of the Affordable Care Act, but now I can’t sleep at night,” Nelson said. “I can’t imagine this is how President Obama wanted it to happen.”