This is American civil society in action, via the New York Post:
When disabled Vietnam vet Michael Sulsona’s decrepit wheelchair broke down in their Mariners Harbor home-improvement store, three employees jumped to his aid — and stayed an hour past closing time to fix it.
The 62-year-old vet, who lost both his legs in a land-mine explosion, heard a loud crack from a busted bolt holding the chair together. “I knew I was stuck and couldn’t go anywhere,” he told The Post on Wednesday.
But before Sulsona could panic, a red-vested employee nicknamed “Sal” came to his rescue. “He shouted out some orders and assembled a team of guys who came over and immediately started helping me,” Sulsona said. “They were like a well-oiled machine, like a SWAT team.”
The trio rallied around Sulsona, helping him into a nearby patio chair, and then spent their own time — off the clock — tinkering with his wheelchair, which the war hero had tried to get the Veterans Administration to replace.
It was a stark contrast to the service he gets at the VA:
Sulsona was shocked by the insistence of the home-improvement superstore workers on helping him — something he’s not used to in his dealings with the embattled VA.
“They didn’t ask any questions, didn’t feel the need to fill out any forms or make phone calls. Someone needed help, and they felt privileged to be given the opportunity,” Sulsona said in a letter to the Staten Island Advance.
After his letter got noticed, Sulsona woke up with a new wheelchair on his doorstep from the VA — two years after he started filing paperwork for a new one.