The Techlash After COVID-19

FILE PHOTO: An Amazon worker delivers packages amid the coronavirus outbreak in Denver, Colo., April 22, 2020. (Kevin Mohatt/Reuters)
It is likely to continue despite the tech industry’s admirable performance.

NRPLUS MEMBER ARTICLE T he technology industry’s rapid response to the COVID-19 pandemic has renewed appreciation for platforms and tools like Facebook and Zoom and given advocates a triumphant narrative to trumpet. But the “techlash” is far from over. COVID-19 and its long-term fallout may mark only the beginning, not the end, of heightened scrutiny of tech.

The techlash comes in many forms. The industry has been operating under the gimlet eye of politicians, regulators, and the media since the 2016 election. Social-media companies face charges that they amplify disinformation or censor marginal opinions, and their executives are hauled before congressional committees. Elsewhere, critics argue

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