Obamacare Exchanges Need a Total Overhaul?

Obamacare is a mess — and it doesn’t look as if this is going to change any time soon. Per USA Today:

The federal health care exchange was built using 10-year-old technology that may require constant fixes and updates for the next six months and the eventual overhaul of the entire system, technology experts told USA TODAY.

“The application could be fundamentally flawed,” said Jeff Kim, president of CDNetworks, a content-delivery network. “They may be using 1990s technology in 2.0 world.”

Recent changes have made the exchanges easier to use, but they still require clearing the computer’s cache several times, stopping a pop-up blocker, talking to people via Web chat who suggest waiting until the server is not busy, opening links in new windows and clicking on every available possibility on a page in the hopes of not receiving an error message. With those changes, it took one hour to navigate the HealthCare.gov enrollment process Wednesday.

Ouch. The next line wins the Dry Writing Award for 2013:

Those steps shouldn’t be necessary, experts said.

Glad we got that cleared up, then. Meanwhile, over at Mediaite, Noah Rothman has video of a devastating moment on MSNBC:

“Amateur hour,” said software programing company owner Luke Chung. “It looks like it was created by someone who’s never delivered commercial software before.”

“Programming experts say a lot of work needs to be done,” Costello reported.

“If they don’t change management, this project is doomed,” Chung concluded. “Because we’ve already seen what the existing management considers ready for shipping. And it’s not.”

If this is correct, the dynamic will be changed considerably. It is one thing for there to be literal “glitches” on a website, but an “eventual overhaul of the entire system” is something quite different indeed. Delay, anybody . . . ?


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