So, I’ve heard from an SBC
muckety-muck who very kindly has offered to take my problem under his wing
and fix it — for which I’m grateful, for sure. Yet I’ve also been deluged
by e-mails like this one:
I couldn’t believe it when I read about your problems with SBC! My
husband, who runs a non-profit consulting business for churchs, moved his
office to a building in southwest Houston, and set up his phone service with
SBC, which was to include internet service. He spent 4 MONTHS trying to get
the internet!! He talked with a different person each of the times he
called, and would reference the previous person he spoke with. There were
many calls, not once did one person he talked to know any of the previous
ones. It has been unbelievable how inept, disorganized, unproductive, and so
lacking in customer service they have been!!!
To be fair, I’ve gotten three e-mails from readers who say they’ve had
nothing but excellent DSL service with SBC — but these folks are
outnumbered 10-to-1 in my e-mail. I’m thankful that somebody high up in the
company saw my complaint on The Corner and wrote so quickly to promise to
take care of it (I got his e-mail something like 10 minutes after I posted),
but I do feel sorry for those folks, including our readers, who are having
the same problems, but who don’t have access to a forum like The Corner to
voice their complaints. Several readers have also said that I should do as
they did, and go with a cable modem. Can’t do it; too expensive.
