The Washington Post’s Ezra Klein warned that the Obama administration is underplaying the problems facing its online exchanges by simply labeling them “glitches.” Ironically, according to Klein, the websites’ incapacity to handle Internet traffic is actually preventing users from encountering what may be the sites’ biggest problem.
“These aren’t glitches,” Klein said on Morning Joe on Monday. “The website, to a first approximation, simply isn’t working.”
He explained that the more fixable problem facing the website was dealing with traffic. The bigger problem, according to Klein, was whether the right information was being sent to insurers after users enroll, including messages that users hadn’t yet enrolled even if they had.
“That is a problem, I think, that the Obama administration is and should be worried about,” he said.
Last week, Klein called the website a “big failure.”