The Corner

Obamacare Navigators Instructed to ‘Smile’

The Obama administration is pulling out all the stops in its most recent effort to sell the Affordable Care Act to the American public. Not only is President Clinton now on the campaign trail for Obamacare, navigators charged with facilitating enrollment into the insurance exchanges have been directed to “smile” while selling the law to the public.

In the 217-page manual, Health Insurance Marketplace Navigator Standard Operating Procedures Manual, navigators are given “the most simple and most powerful tip for consumer assistance […] Smile.” They are also instructed not to “pretend to smile, or produce a false smile.” Officially, the smiling is intended to “help consumers feel at ease and welcomed.” 

Regardless, section 2.2.6 of the manual tells Navigators to “try to make consumers’ experiences positive ones that they will remember and share with others.” Section 2.2.7 goes on directing navigators to say “thank you,” noting that “kindness and gratitude can improve the quality of any relationship.”  

Most Popular

Politics & Policy

We’ll Regret This

Mitch McConnell says the president will sign the budget deal and he will also declare a national emergency to build the wall, as I expected. We’ll see the legal justifications he uses, but as a political and constitutional matter this is a long-term disaster. Oh, it might be good for Trump according to the ... Read More
Culture

Jussie Smollett Changes His Story Again

The actor Jussie Smollett continues to talk about the alleged January 29 attack on him during a frigid night in Chicago, giving Good Morning America his fullest description yet of his claims. It differs substantially from what he told police initially after the alleged assault. Smollett told GMA that the ... Read More
White House

The Failure of the Deal

EDITOR’S NOTE: The following is Jonah Goldberg’s weekly “news”letter, the G-File. Subscribe here to get the G-File delivered to your inbox on Fridays. Dear Reader (But especially Sammie), I had my say on the emergency declaration yesterday, and I’m sure I’ll have to say it all again not very far ... Read More