I thought I should point out that the
helpful SBC executive who initially contacted me wrote again after this
morning’s Corner post saying he would personally dispatch a truck to my
house to fix the problem if I would stick by SBC DSL. I told him (sincerely)
that he’d been a prince about this, but if after all he’d done through
personal intervention I still wasn’t getting service, that SBC DSL was not a
company I had faith in any longer. A Cornerite wrote to say that this public
exposure might have done SBC DSL a favor:
I wanted to congragulate you on speaking with your feet by going with the
cable modem. As a manager in a software company, sometimes it takes people
like you to make us aware of the problems. The fact that the executive
called you personally with the full intention of fixing your problem through
“excecutive will”, and the fact that the problem has not been solved, should
be a kick in the teeth. Often times this type of thing causes sweeping “Jack
Welchian” changes. I have personally seen them triggered by relatively minor
customer service issues.
Tune in next week to see me warn you all off of The Dish Network. We
cancelled it when we left the house we were renting to move into our new
place. My wife called before we moved to ask what equipment we needed to
return to them. They said nothing about some doohickey on the roof dish. Now
that we’ve left the house, they’re telling us that if we don’t climb onto
the roof and retrieve the thing, they’ll charge our credit card and sic a
collection agency on us. Rudest customer service people we’ve ever dealt
with. My wife asked the guy who told her she should have read the fine print
in the contract, “What if I was elderly or disabled?” Tough, he said. Oh,
y’all, I’m just getting started on these pirates!