ITDept: Hi, this is the IT department at the IRS. Thank you for using GChat for your support session. How can we help you?
LLerner: This is Lois Lerner. Wondering about the missing e-mails from 2009 to 2011.
ITDept: Right. As we mentioned, we’re working on those. Can you tell us a little about your process when sending and receiving e-mail correspondence?
LLerner: Sure. Happy to help. This whole thing has really been a mess. Can’t believe what people are saying about me. Just amazing. Like I would erase e-mails that contained sensitive or incriminating evidence. Ridiculous, right? I mean, LOL, am I …