This is not the sort of publicity a struggling business needs:
American Airlines is charging troops for their extra baggage, a practice that forces soldiers heading for a war zone in Iraq to try to get reimbursement from the military. One of the country’s largest veterans groups is asking the aviation industry to drop the practice immediately.
But it’s the comments section that really gets you:
I travel extensively and by far American airlines is the worst, from delayed flights to lost luggage to cancelled flights to … name it just name it. The worst part about it is Americans management doesn’t care because they think if they go under the government will be there to bail them out. This attitude permiates througout the company. Now this latest slap to the face of our troops…. I will never fly American again.