Media Blog

Newspapers: Less Liked than Airlines?

Jon Fine in BusinessWeek reports that in the first quarter of 2009, newspaper customers’ satisfaction rating was 63, according to the American Customer Satisfaction Index.
To put this in some perspective, those surveyed expressed a greater deal of satisfaction with airlines (airlines!), which scored 64. And cell phone providers (cell phone providers?), which score a 69.

Tom GrossTom Gross is a former Middle East correspondent for the London Sunday Telegraph and the New York Daily News.


The Latest