The Campaign Spot

The Insurance Exchange Train Wreck Piles Up Higher

No, no, no, no! “Insurers are getting faulty and incomplete data from the new U.S.-run health exchange, which may mean some Americans won’t be covered even after they sign up for an insurance plan.”

There’s a problem on the tracks!  “While capacity was added this past weekend to a system meant to serve people in 36 states, the federal website continued yesterday to deliver error messages to potential customers trying to create accounts and shop for health plans.”

Look out! “The companies are receiving electronic files that can’t open or have so much missing information on new enrollees they’re unusable, the consultants said.”

Oh, no, I can’t look!

While the numbers of people signing up through the U.S. website have been small enough that insurers can fix bad data file by file, that may not be possible later.

“If you’ve only got a dozen bad enrollments, that’s OK, but what are you going to do when you have 200,000 bad enrollments?” Laszewski said. “What we’re seeing in public is the web portal, which is a mess. It is just as bad behind the wizard’s curtain.”

Glitches! Kathleen Sebelius swears, it’s just a few glitches!

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