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My Experience Trying to Open an Obamacare Account

[GP] I tried to open an Obamacare account today and ran into a problem on Step 3 — answering the security questions. There are three questions to answer, each having its own drop-down box. But the boxes are blank, which means you can’t sign-up online. Here’s the “live chat” transcript about the issue:

[06:58:02 am]: Thanks for contacting Health Insurance Marketplace Live Chat. Please wait while we connect you to someone who can help.

[06:59:57 am]:  Please be patient while we’re helping other people.

[07:00:58 am]:  Please be patient while we’re helping other people.

[07:01:58 am]:  Please be patient while we’re helping other people.

[07:04:57 am]:  Please be patient while we’re helping other people.

[07:09:55 am]:  Please be patient while we’re helping other people.

[07:10:54 am]:  Please be patient while we’re helping other people.

[07:11:59 am]:  Please be patient while we’re helping other people.

[07:12:55 am]:  Please be patient while we’re helping other people.

[07:13:55 am]:  Please be patient while we’re helping other people.

[07:18:57 am]:  Please be patient while we’re helping other people.

[07:19:59 am]:  Please be patient while we’re helping other people.

[07:20:54 am]:  Please be patient while we’re helping other people.

[07:22:55 am]:  Please be patient while we’re helping other people.

[07:23:54 am]:  Please be patient while we’re helping other people.

[07:24:54 am]:  Please be patient while we’re helping other people.

[07:25:56 am]:  Please be patient while we’re helping other people.

[07:26:59 am]:  Please be patient while we’re helping other people.

[07:27:59 am]:  Please be patient while we’re helping other people.

[07:29:00 am]:  Please be patient while we’re helping other people.

[07:29:06 am]: Welcome! You’re now connected to Health Insurance Marketplace Live Chat.

Thanks for contacting us. My name is Teresa. To protect your privacy, please don’t provide any personal information, like Social Security Number, or any other sensitive medical or personal information.

[07:29:30 am]: Teresa

Welcome to the Health Insurance Marketplace Live Chat, before we get started may I have your state?

[07:30:54 am]: greg

I’m on the security questions page while trying to create an account and none of the drop down menus work.

[07:30:54 am]: greg

fl

[07:30:54 am]: greg

fl

[07:31:58 am]: Teresa

Thank you, how may I help you?

[07:32:23 am]: Teresa

Sorry , I see you stated your problem above.

[07:32:42 am]: Teresa

The problem you are experiencing is a known issue. We apologize for any inconvenience this may be causing, we are currently working to resolve the issue. You will need to call into the Marketplace for assistance with creating an account or applying online. We are available to help you 24 hours a day, 7 days a week. You can reach us toll free at 1-800-318-2596. Hearing impaired callers using TTY technology can reach us at 1-855-889-4325. In addition to English and Spanish, we can provide assistance in a number of languages through an interpretation service. We are closed on Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day.

[07:34:48 am]: Teresa

Anything else I can help you with?

[07:36:01 am]: Teresa

Have a great day!

[07:36:01 am]: Teresa

Thank you for contacting Health Insurance Marketplace Live Chat. We are here to help you 24 hours a day, 7 days a week.

[07:36:07 am]: ’Teresa’ has left the chat session.

[07:36:14 am]: Your chat session is over. Thanks for contacting us, and we hope we’ve answered your questions. Have a great day.

[07:36:14 am]: 10/1/2013

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