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Books-a-Million Listens to Customers and Changes Display

Thanks to all of you who have followed the incident that happened here in Tennessee when I was shopping for Mother’s Day at Books-a-Million.  You contacted the store, you Tweeted, you Facebooked, you called, and they responded!

Yesterday, WKRN Channel 2 News here in Nashville did a segment on the issue, and right as we were about to film I got great news from the corporate headquarters after several days of pressure: 

We appreciate your input on this matter and that you took the time to contact us with your concerns. 
It is not our intent to offend any of our customers with any product that is sold in the store. Books A Million offers a large selection of titles on various topics so that we may provide selections of interest to all ages. We value our customers and consider it a privilege to serve our stores communities. We wanted to let you know that we have taken action to respond positively to your concerns. We are removing the top shelf presentation and ensuring that no graphic covers are front-faced within the Personal Growth section.

Please let us know if we can be of further assistance. 
Best regards,

Jeanne Nelson

Please see the video above on WKRN, when my main goal was trying not to look like a book burner.  Thanks to Channel 2 News, to Books-a-Million, and to everyone who spread the word via social media!


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