As for the ugly, that was trying to have this injustice corrected. I spent hours on the phone with Sprint today trying to remedy the situation. Everyone was very, very nice. But no one was ultimately helpful in the slightest. Indeed, promises that they would be helpful that did not materialize bordered on the cruel. I am going to leave it there for now because it’s dinnertime, cocktail hour, and we frown on profanity in the Corner. But, I am in a near serial-killer rage and I’m sorely tempted to say that if I don’t get satisfaction tomorrow I will, like Randy Quaid in the movie The Paper, make Sprint my white whale in this, and all other, spaces for the remainder of my career.

Update: From a reader:

Obviously, you don’t have a teenager around. YES, Jonah, it is possible and
quite easy to run up totally absurd wireless bills. The telecom companies
have been doing this to us parents for the past 8-10 years or so. “Oh, your
kid ran up a $500 bill? $700? 1400? You need our new blah blah blah plan
where that would be all included”. Repeat once a quarter. Read the fine
print (damn, can’t bill for that). The ether isn’t free boychik. It’s
auctioned off to anyone with a spare couple of bil around. I think we just
proved some old saw about “a liberal is a conservative mugged by wireless
pirates”. Or someting like that…..
But seriosly, that sucks. <<empathy?? Amd BTW, Sprint is the biggest bunch
of pirates around. Pay Verizon their inflated regular prices and they won’t
rip you off so often (standard disclaimer).