[E-mail received] Dear Madam or Sir—You stay in our hotel last week in

the room 34 and you did not live the key when you live. You pay your bill

and just left whitout leving the key at the front desk. I will just ask you

to be very kind and send back the key because since you live the room is

close, we dont have any other key to open that door I am waiting to hear

about you and I hope you will send back the key to the hotel. —HOTEL

COMFORT SAINT PIERRE, 10 RUE DE CLIGNANCOURT, 75018 PARIS

[Derb] Dear Sir—I have no idea what happened to the key. I do not have

it. I checked all my luggage. I asked my family — they do not know where

your key is. We just do not know. Is it not usual for hotels to keep a

master key for all their rooms?

[E-mail received] Dear sir—I am the one who was there when you check out

and i am sure that you did not live the key, your wife and children was near

the door only you was in the front desk to paid your bild yoou did not live

the key. You close the door whitoout living the key it true and I dont have

any reason to lie and now it is a very big deal for me and the manager.

Please try to have a look one more time sorry to border you but it verry

important to me to find back that key. Sincerly yours

[Derb] (1) We don’t have your key. We have all checked. (2) In 40 years

of traveling around the world, I have never experienced so much fuss about a

room key. Hotels keep master keys or duplicates. That is basic hotel

management. Hotel guests never think about keys. If I lose a key, the

hotel gives me a replacement. That is how it is, all over the world. (3)

If keys are so very important to you, then you should take great care that

guests hand them in before leaving. (4) Are there no locksmiths in

Montmartre? (5) If you and your manager are being criticized and

persecuted by your superiors, I shall do what I can to help. It is not

right for employees to suffer because of bad company policies. Please refer

your superiors to me, and I shall try to pacify them. However, the

fundamental problem here is not my carelessness, or yours. The fundamental

problem is bad hotel management.