I’m under orders to keep the frivolity to a minimum, so let me just say thanks for all the suggestions. It turns out GE appliances are very, very unpopular and, judging from the horror stories, for good reason. The consensus seems to be: “go to Sears.” It’s reliable, has a good selection and provides good service — just don’t buy anything by GE. Jenn-Air, Whirlpool and other brands have been suggested, but I can’t vouch for any of them.